Request deletion of your data
Last updated: 4 November 2026
You can ask Zaki Solutions to delete the personal data held about you, including messages you sent to a business through Zaki on Instagram Direct or WhatsApp, your chats with Zaki on zaki-solutions.com, your offers-list sign-up, your bookings, orders, payment screenshots, any ID photo, and your guest account. Requests are handled by our team, not automatically.
How to request deletion
- Email info@zaki-solutions.com with the subject "Data deletion request", or message us on WhatsApp at +20 10 9572 2660.
- Include the details we need to find your records: your phone number and the name of the business. If you chatted with Zaki on our website or signed up for our offers list, give the name, email or WhatsApp number you shared there instead.
- If you contacted a business on Instagram, also send that business a direct message on Instagram saying "Delete my data". We can only find Instagram conversations from the Instagram account that sent them, so this message is how we identify your records.
- We may ask you to confirm the request from the same phone number, email address or Instagram account, so that nobody can delete someone else's data.
What happens next
- We confirm we received your request.
- Within 30 days we delete your messages, contact details, bookings, orders, files and guest account, or anonymise them where a record has to be kept, and tell you when it is done.
- Payment records are anonymised rather than deleted, and may be kept for longer where the law requires it (for example for tax). If so, we tell you what was kept and why.
Instagram and WhatsApp
Deleting your data from Zaki does not delete messages from your own Instagram or WhatsApp app. You can delete a conversation there yourself.
Questions
See our Privacy Policy or email info@zaki-solutions.com.