Privacy Policy
Last updated: 4 November 2026
Who we are
Zaki Solutions ("Zaki", "we") provides an AI assistant and operations dashboard that businesses in Egypt (restaurants, cafés, clinics, salons, venues and other service businesses) use to handle bookings, orders, payments, receipts and customer messages. Zaki answers customers on WhatsApp, Instagram Direct and the business's table and QR ordering pages.
We process customer data on behalf of the business the customer is talking to. That business decides how its customer records are used; Zaki Solutions operates the service for it.
There are two exceptions, where information is shared between businesses:
- Linked businesses. If a business is linked to other businesses on Zaki (for example branches, or partner businesses under linked ownership), the owners of those linked businesses can see your visits, spending, orders, ratings and loyalty points at each of them, labelled with the business's name.
- Network labels. When you visit another business that uses Zaki, its staff may see a general label about you: "VIP elsewhere in the Zaki network", "High spender elsewhere" or "Often no-shows elsewhere". These labels never name the other business and never show amounts or what you ordered.
What data we collect
- Contact details: name and phone number. On Instagram, the account ID Instagram shares with the business (not your username).
- Messages: the content of messages you send to a business that uses Zaki (WhatsApp, Instagram Direct or the ordering page) and Zaki's replies. On WhatsApp this includes voice notes, which are transcribed to text unless the business has turned this off.
- How to address you: Zaki may infer from the wording of your messages whether to address you in the masculine or feminine form, so its Arabic replies are grammatically correct.
- Bookings and orders: dates, times, party size, items ordered, special requests, dietary or allergy notes you share, and booking or order status.
- Payments and receipts: amounts, payment method, payment confirmations, receipts, and screenshots you send as proof of a transfer (for example InstaPay). Card payments are processed by the payment provider; we do not store card numbers.
- Booking verification (only where the business requires it): a photo of your ID and your Instagram or Facebook handle, so the business can confirm a booking. ID photos are deleted after your visit.
- Guest account (optional): if you sign in on a business's ordering page (for example with Google or Facebook), your email address, sign-in identifiers and saved preferences, such as dietary preferences. A guest account works across the businesses that use Zaki.
- Feedback: ratings and comments you choose to leave.
How we use it
- To answer your messages and create, change or cancel your bookings and orders.
- To send messages you asked for or that relate to an active booking or order: confirmations, reminders, receipts and payment updates.
- To send messages on behalf of the business after a visit: a request to rate your visit, an occasional "we miss you" message if you haven't visited for a while, and offers the business announces. You can stop these at any time (see Opting out).
- To give the business its dashboard: live bookings, orders, customer history and reports.
- To keep the service secure and working, and to fix problems.
We do not sell or rent personal data, we do not share it with advertising networks, and we do not use it for ad targeting.
Instagram and WhatsApp
Zaki uses Meta's official WhatsApp Business Platform and the Instagram Messaging API. When you message a business on Instagram or WhatsApp, Meta shares that message with the business's Zaki assistant so it can reply, together with your phone number (WhatsApp) or your Instagram account ID (Instagram). On Instagram, Zaki answers your questions (for example about the menu, opening hours or allergens) and points you to the business's WhatsApp for bookings; it does not take bookings or orders on Instagram. We use your Instagram messages only to reply to you on behalf of that business. Your use of WhatsApp and Instagram is also covered by Meta's own privacy policies.
Chats on our website
When you chat with Zaki, our AI assistant, on zaki-solutions.com, we keep the messages and any details you give us (such as your name, venue, WhatsApp number or email) so we can answer you and arrange a demo if you ask for one. We keep them with our other sales conversations. Your browser keeps a chat code for 24 hours so the chat continues across pages; we set no cookie for it. To have a chat deleted, email info@zaki-solutions.com or use our data deletion page.
Offers list
If you choose to sign up for exclusive offers and discount codes, we keep your name, email and WhatsApp number until you ask us to remove them. We will only use them to contact you about our offers and discounts, and every message will tell you how to stop them.
Service providers
We use these providers to run the service. Each receives only what it needs:
- Meta (WhatsApp, Instagram, Facebook): message delivery, and optional Facebook sign-in on ordering pages where offered.
- Anthropic: the AI model that writes Zaki's replies.
- Supabase: database and file storage, for example payment screenshots and ID photos (EU).
- Railway: application hosting (EU).
- OpenAI: transcription of WhatsApp voice notes, unless the business has turned it off.
- Google: optional sign-in on ordering pages, and spreadsheet copies of bookings for the business, where turned on.
- Paymob: card payments, where the business has turned them on.
- Resend: email delivery, for example emailed receipts.
- Sentry: error monitoring.
Opting out
Reply STOP on WhatsApp to stop "we miss you" messages, offers and other promotional messages. You may still receive messages about an active booking, order, payment or receipt.
Data retention
We keep records for as long as the business needs them for its bookings, orders, support, reporting and legal obligations, or until deletion is requested and legally possible.
Your rights and deleting your data
You can ask to see, correct or delete your data. See how to request deletion, or email info@zaki-solutions.com.
Security
Data is encrypted in transit, access to business dashboards is restricted by login and role, and payment card details stay with the payment provider.
Changes
We will update this page if our practices change and show the new date at the top.
Contact
Zaki Solutions · info@zaki-solutions.com · WhatsApp +20 10 9572 2660